Returns & Refund Policy
Due to the perishable nature of our live oysters and seafood, we are unable to accept physical returns. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Delivery
Upon arrival, immediately open your package to ensure the oysters are cold and the shells remain tightly closed.
Document Issues
If there are any discrepancies or quality concerns, take clear photos of the product and the shipping label.
Contact Customer Service
Email our farm-to-table support team within 24 hours of receipt with your order number and any supporting photos.
Resolution Process
Our team will review your request and issue a credit, refund, or schedule a fresh replacement shipment within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing